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hepic
support

Subscriptions backed by the core team

Whether you run production, scale a cluster, or train your team - get help from the engineers who built the HEP stack.

§01Support

Backed by the Team behind HEP, HOMER & hepic

Run production, scale to clusters, or train your team - with the engineers who built the HEP stack.

run

Run

Round-the-clock coverage for the systems your business depends on.

  • 24/7 SLA plans
  • Deployment, scaling & monitoring
  • Hotfixes included
  • Priority escalation
  • Unmetered host licenses
scale

Scale

Enterprise and cluster coverage for multi-site hepic deployments.

  • Clustered multi-site scale
  • Capacity planning
  • Dedicated escalation path
  • Carrier scale architecture
  • Unmetered host licenses
learn

Learn

Custom workshops led by the core developers behind HEP and HOMER.

  • Custom workshops
  • Core-developer instruction
  • Interactive classes
  • Tailored curriculum
Request a quote →Cloud self-service
§02FAQ

Common questions

What is hepic?

hepic is a carrier-grade, vendor-agnostic telecom observability platform for capturing, correlating and analyzing VoIP and real-time communications - SIP, RTP, WebRTC and more.

How is hepic related to homer?

The two products share no code. hepic is built on HEP/EEP stack technologies pioneered by HOMER. HOMER remains 100% independent and open-source, while hepic adds carrier-grade scale, analytics and enterprise features available via commercial licensing - and sponsors HOMER.

Does hepic record conversations?

Privacy is important to us and by design hepic derives quality metrics (MOS, R-Factor, jitter, loss) from media streams without recording any audio. On-demand RTP recording is available when you explicitly enable it.

Can I deploy hepic on my own infrastructure?

Absolutely. hepic runs on-prem with bring-your-own storage and HEP/TLS encryption, or as a managed BYOC instance on hepic.cloud. Both scale to any volume.

Which tools can send data to hepic?

Any HEP/EEP-enabled source or supported SBC - including Kamailio, OpenSIPS, Asterisk, FreeSWITCH, RTPEngine, sngrep and heplify - hepic ships with HEPAgent, our most advanced packet capture agent.

How much does hepic cost?

Magnitudes less than our competitions with to our unmetered licensing model. Let our team of experts figure this out for you.