Real-time session tracking
Follow live calls end-to-end with e2e cross-protocol correlation, deep packet inspection and ladder-style diagrams.
capabilities
Capture, correlate, score and export - at carrier scale
hepic ships with every feature the modern telco needs to capture, monitor and troubleshoot real-time communications, in a single observability stack.
§02Capabilities
Everything the modern telco needs, in one stack
hepic is a framework designed to capture, correlate, score and export - saving human time without bolting together separate tools.
Multi-protocol in & out
SIP (SIP-T/SIP-I), SS7/ISUP/SIGTRAN, IMS/Diameter, MEGACO/MGCP/NGCP, RTP/RTCP, RTCP-XR, QOS and WebRTC events - one pipeline.
Native MCP for agents
Instant integration with any modern agent. LLM-backed search and analytics, cloud or local models - first-party MCP, no glue.
OpenTelemetry collector
hepic is an OpenTelemetry-compatible collector and can receive logs, metrics and traces.
Media interception
On-demand RTP recording and voice-quality scoring without persisting raw audio.
Native partitioning
Time- and tenant-partitioned storage keeps queries fast as data grows without limit.
Analytics
Analyze and alert on Proxy/SBC/Trunk performance and call quality in real time.
Distributed & clustered
Run across nodes and regions with fan-out queries and config replication.
REST API, integration-ready
Everything in the UI is an API call - automate, embed and export anywhere.
§03Protocols
One pipeline. Every protocol on the wire.
hepic is protocol-agnostic by design - signaling, media and metadata are indexed and correlated together.
SIP / SIPSSession signaling
SS7 / ISUPLegacy interconnect
IMS / DiameterIMS signaling
RTP / RTCPMedia transport
RTCP-XR VQVoice quality
WebRTCBrowser RTC
OTELLogs, metrics, traces
REST / MIManagement
signalingmediametadata & control
§05Pro Agent
A capture agent that does the heavy lifting
The hepic Agent encapsulates everything from signaling to media stats - securely, on any platform.
HEP3 encapsulation
Structured, vendor-neutral transport for signaling, media stats, logs and CDRs.
Payload encryption & compression
Secure HEP/TLS transport with on-the-wire compression for high-volume links.
SIP, RTP/RTCP, logs, CDRs
Capture the full picture from one agent - signaling, media metrics and records.
SIP TLS hook support
Decrypt and observe TLS-protected signaling at the source, in-process.
RTP recording on-demand
Trigger selective media recording per call without standing storage cost.
Multi-platform
Runs on Linux, Solaris, BSD/OSX and Win32 - wherever your stack lives.
§06FAQ
Common questions
What is hepic?
hepic is a carrier-grade, vendor-agnostic telecom observability platform for capturing, correlating and analyzing VoIP and real-time communications - SIP, RTP, WebRTC and more.
How is hepic related to homer?
The two products share no code. hepic is built on HEP/EEP stack technologies pioneered by HOMER. HOMER remains 100% independent and open-source, while hepic adds carrier-grade scale, analytics and enterprise features available via commercial licensing - and sponsors HOMER.
Does hepic record conversations?
Privacy is important to us and by design hepic derives quality metrics (MOS, R-Factor, jitter, loss) from media streams without recording any audio. On-demand RTP recording is available when you explicitly enable it.
Can I deploy hepic on my own infrastructure?
Absolutely. hepic runs on-prem with bring-your-own storage and HEP/TLS encryption, or as a managed BYOC instance on hepic.cloud. Both scale to any volume.
Which tools can send data to hepic?
Any HEP/EEP-enabled source or supported SBC - including Kamailio, OpenSIPS, Asterisk, FreeSWITCH, RTPEngine, sngrep and heplify - hepic ships with HEPAgent, our most advanced packet capture agent.
How much does hepic cost?
Magnitudes less than our competitions with to our unmetered licensing model. Let our team of experts figure this out for you.
get started
RTC troubleshooting just got #hepic
Stream your first packets today. Deploy on-prem in minutes, or book a demo with the hepic team.